Complaints & Appeals

Sterling Accreditation aims to provide a high level of service to its members and customers alike. Where a complaint arises we will deal with it promptly and effectively. When referring a complaint to Sterling Accreditation, complainants should gather as much information as possible. In order for a complaint to be fully acknowledged the information required is as follows:

  • Name and address of complainant
  • Contact details: daytime number, mobile number and email address
  • Name or Membership No. of Assessor who carried out the Energy Assessment
  • RRN number of report if available
  • Date the energy assessment was carried out
  • Description of complaint or issue.

 

 

Making a complaint - Online Form



Your Name *
Prefix
First *
Last *
Suffix
Address *
Street Address *
Address Line 2
City *
County *
Postal Code *
Country *
Phone *
Email
Position of complainant *
Contact Route *
Please advise how you would like us to contact you.

About the Energy Assessor

Name
Prefix
First
Last
Suffix
Assessor Number (STER)

Property Details

If different from above
Address
Street Address
Address Line 2
City
County
Postal Code
Country

Details of the complaint

Type of Report *
Date of Assessment *

DD
/
MM
/
YYYY
Building UPRN
Report Reference No.
Details of Complaint *
Please provide as much information as possible.
Upload supporting data
If you wish to add additional supporting documents please add them here. If you have multiple documents please compress into a zip file.
Today's Date *

DD
/
MM
/
YYYY